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With IntegrityPCI, installation and training only takes about 5-10 minutes.
IntegrityPCI does not interfere with any other form of software or hardware, meaning that once installed, no further work will be required for it to work with existing equipment or software you are using.
Non-what so ever as everything runs seamlessly.
No, in fact it will help build up more interaction between the client and the agent, as the client no longer has to go through a IVR and the agent does not have to remember to stop and start the recording process anymore to avoid collecting sensitive data.
None, and thats the good thing as it’s non fact that 30% of calls are lost going through the IVR and 70% clients w would rather talk with agent than use a IVR
Yes, as each installation of IntegrityPCI is independently placed per CPU.
Yes, IntegrityPCI runs as a totally independent software.
Yes IntegrityPCI will work with any form of recording device that you have in place as it runs independently.
Yes, as the system will be able to block out chosen fields that contain sesitive client information.
Yes, as IntegrityPCI designed to block any sensitive visual sound information placed forward by the caller.